Privacy Policy

Last updated 18 October 2026

Privacy Commitment

Down Under Print is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it secure.

Information We Collect

We collect personal information from you when you:

• Place an order (name, email, delivery address, phone number)
• Use our website (via cookies and analytics)
• Contact us (email, inquiry details)
• Ask us to call you back (your name, phone number, email, the best time to call, what you asked about, the page and cart items you had open, and how you found our site). We use these only to call or email you back about your request, and delete them after 12 months.

We do not collect payment card information directly. Stripe handles card payments and stores payment details securely.

How We Use Your Information

We use your information to:

• Process and fulfil your order
• Communicate about your order status and proof
• Improve our website and service
• Comply with legal obligations (tax, consumer law)

Special offers (only if you ask)

We only send you special offers if you ask for them, by ticking "Yes, send me special offers" at checkout or by turning special offers on in your account. We never tick the box for you. If you sign up, we will email you regularly with discounts, new products and other deals, and only the ones we think are worth opening. Every offers email has a one-click unsubscribe link, and you can also turn offers off in your account at any time.

So we can show that you asked, we record your email address and name, when you signed up, where (checkout or your account), the exact wording you agreed to and the IP address you used. If you unsubscribe, we record that too, so you stay off the list.

Emails after your order

Because you have bought from us, we also send every customer two short emails after an order is dispatched:

• About 4 days after dispatch, a request to review us. We send this once per customer, and nothing is offered in return for a review.
• About a week after dispatch, a thank-you with a code for money off your next order (and a link to review us, if we have not already asked).

Straight after you pay, Google may also offer you an optional survey (Google Customer Reviews) asking whether you'd like to rate your purchase. If you say yes, Google emails you once your order should have arrived; that survey is run by Google under Google's privacy policy, and saying no or ignoring it changes nothing about your order.

Both emails have an unsubscribe link. Using it stops all offer emails to that address, including these two and any special offers, and we keep your email address on a do-not-send list so it stays that way. Emails about your order, such as proofs, receipts and dispatch notices, still arrive as usual.

Disclosure of Information

We may disclose your information to:

• Our courier provider (delivery address and contact details)
• Stripe (payment processor)
• Google, to show the optional Google Customer Reviews survey offer after you pay (your order number, email address, delivery country and estimated delivery date). Google only uses them to send the survey if you accept
• An email sending service, if we use one to send special offers (only the name and email address of people who signed up, and only for sending those emails)
• Regulatory authorities (if required by law)

We do not sell your information to third parties.

Some pages show our customers' reviews from Google Maps. The reviewers' names, profile photos and reviews come from Google, and the photos load directly from Google's servers, so Google receives your browser's request for them (including your IP address) under Google's privacy policy. We don't send Google anything about you for this.

Security

We take reasonable steps to protect your information, including:

• A secure HTTPS connection on our website
• Card payments handled by Stripe, so we never see or store your card number
• Limiting access to your order details to the people who need them to fulfil your order

No online system is completely secure. If you believe your information has been compromised, contact info@downunderprint.com immediately.

Cookies

Our website uses cookies to improve your experience. You can disable cookies in your browser settings, but this may affect website functionality.

How you found us

When you first visit, we keep a small first-party record of where you came from: the website you arrived from (its address, up to 255 characters), the first page you landed on, and any campaign tags in the link (such as utm_source or an advertising click identifier). It is held in your session and in a cookie that lasts 90 days. If you place an order, we save it with the order so we can see which sources bring customers, and we do the same with your answer to the optional question "How did you hear about us?". We do not use it to identify you, and we do not send this record to any other party. Separately, when an order is paid and analytics is enabled, we send Google Analytics a purchase event containing the order number, the product and delivery amounts and the product names, with no name, email or address. So that Google Ads can tell whether one of our ads led to the sale, we also give Google a one-way hashed (scrambled) version of the email address on the order. Google uses it only to match the sale to an ad click on a Google account it already knows, and cannot turn it back into your address. When Microsoft Advertising measurement is switched on, our pages also load Microsoft's Universal Event Tracking (UET) tag so Microsoft can tell whether one of our Bing ads led to a sale, a quote request or a call-back request. It uses Microsoft cookies and receives the pages you visit (order and proof pages without their private link) and, when you pay or send a request, the order number and product amount or the type of request, never your name, email or address. We do not set this cookie for search engine crawlers and other bots.

Cart activity and saved carts

To see where our checkout could be clearer, we keep an anonymous record of each shopping cart: the products, options and quantities in it, the prices and delivery cost shown, the delivery postcode (if you entered one) and its delivery zone, how far you got (cart, checkout, payment), the general source of your visit (such as "Google organic" or "direct") and whether you used a mobile or desktop device. It is linked to a random cart number, not to your name or IP address, and we do not record it for search engine crawlers and other bots. We delete these records after 180 days.

If you type your email or postcode at checkout (or your postcode in the cart) but don't finish your order, we keep them with your cart for up to 90 days so we can understand where checkouts stall. We don't email you unless you've asked us to.

If you ask us to "Email me this quote", we keep your email address, the items in your cart (not prices) and your delivery postcode so we can email you the quote with a link that puts the items back in your cart. We use that email only to send the quote and, if you tick the box, one reminder 2 days later if you have not ordered. At checkout you can also tick "If I don't finish now, email me a link back to this order": we then save your email address with your cart as you tick it, and send one email the next day only if you have not paid. Every reminder has an unsubscribe link. Saved quotes and carts, and the email address kept with them, are deleted after 30 days.

Your Rights

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Lodge a complaint with the Office of the Australian Information Commissioner

Contact info@downunderprint.com to exercise these rights.

Data Retention

We retain your order information for as long as necessary to fulfil your order and comply with legal obligations. After this, we securely delete or anonymise your information.

Changes to This Policy

We may update this privacy policy at any time. Changes apply from the date of publication. We encourage you to review this policy periodically.

Contact

For privacy inquiries, get in touch via info@downunderprint.com.